At Luevana, every customer is at the heart of our priorities. We are committed to providing you with a smooth, reliable shopping experience. The quality of our products and the care taken in preparing and shipping your order are essential to us. Here you’ll find all the information you need to place your order with complete transparency.

✅ ORDER CONFIRMATION
Once your order is placed, you will receive a confirmation email with a full summary. Please carefully check the details you entered (address, country, company name, etc.).
If you notice an error, contact us immediately at: contact@luevana.com
If you haven’t received anything within 24 hours, please check your spam/junk folder.

🚚 SHIPPING INFORMATION
Express delivery zones: International
Partner carriers: La Poste, Colissimo, Chronopost, DHL, UPS, THT, FedEx

• Processing time: 1–3 business days (excluding weekends and public holidays)

• A tracking email will be sent as soon as your order ships

Method | Estimated delivery time | Price
Standard | 7–15 business days | Free

Delays may occur during peak periods or due to customs inspections. Luevana cannot be held responsible for these delays.

📦 ORDER TRACKING
As soon as your order ships, you will receive an email with a tracking link. It becomes active within 24 hours.
If you experience a delivery issue, please contact your local post office first using the tracking number provided.
For additional assistance, contact our customer service within 60 days of shipment: contact@luevana.com

📸 DELIVERY & RECEIPT
We take great care in preparing your parcels. If an item arrives damaged, please contact us within 3 business days and include a photo as proof.
Any visible issue upon delivery should ideally be reported to the carrier at the time of receipt.

✏️ ADDRESS CHANGE
Made a mistake in your address? Email us immediately at contact@luevana.com so we can correct it before shipment.

⚠️ PLEASE NOTE

• In case of force majeure (severe weather, strikes, etc.), processing or delivery times may be affected.

• Orders are shipped to the address provided at checkout. If an incorrect address causes a parcel to be returned, reshipping fees will be charged to the customer.

• If a return is not related to a product defect, return shipping costs remain the customer’s responsibility.